Refund Policy

This policy covers the paid plans and AI credit packs sold on menuman.co by NextEraLabs Bilgi Teknolojileri under the MenuMan brand. Orders are processed by our authorised reseller and Merchant of Record, Paddle.com, and refunds are paid through Paddle to your original payment method.

You can request a full refund, no questions asked, within 14 days of a plan's first payment or of buying a credit pack.

Credit packs are refunded in full if their credits have not been used; the credits of a refunded pack are removed from your balance.

For automatic renewals (monthly or annual), you can request a refund within 14 days of the renewal date if the service has not been used in the renewed period. To avoid a renewal, cancel before the period ends on the Plan & Billing page.

You can cancel at any time. Cancellation takes effect at the end of the current billing period and your plan stays active until then. Outside the 14-day window there are no partial refunds; your statutory consumer rights are not affected.

Use the link in the invoice email Paddle sent you, find your order at paddle.net, or write to [email protected] with your order number. Approved refunds usually reach your account within 5–10 business days.

Contact: [email protected] Last updated: 2026-10